Shipping & Delivery Information

Important 

***IMPORTANT Please note:  due to the weight involved in shipping, our shopping cart is an estimate only. If ordering our textile hardener liquids, the weights will exceed the estimates below. You will be notified if weight exceeds cost of shipping on shopping cart. A Paypal request will be sent to you for further shipping charges. We also except Visa and Mastercard by phone if you prefer to call us with your order and information. 
We would be happy to fax or email you an order form. 
Contact us if you want us to quote on shipping before you order

When temperatures are below 0 degrees Celsius textile hardener
cannot be shipped because of the risk of freezing

All our packing  materials are recycled.  This includes the boxes, bubble pack,  packing paper & foam peanuts. With our rain forest climate here in B.C. we always make  sure to protect the address stickers on all our packages for post.    

When you order through our shopping cart, the following shipping charges in Canadian dollars will apply:

Purchase $ 0.01-$19.99, the shipping charges will be -$10.95.
Purchase $20.00-$29.99, the shipping charges will be- $13.95.
Purchase $30.00-$39.99, the shipping charges will be-$14.95.
Purchase $40.00-$49.99, the shipping charges will be-$15.95.
Purchase $50.00-$99.99, the shipping charges will be-$16.50.
Purchases over $100,00 will be charged $16.50 on our shopping cart and are estimates only your final shipping charges will depend on size, weight and where in Canada it is being shipped. 

PLEASE READ CAREFULLY
FOR YOUR PEACE OF MIND, WE WILL ALWAYS CONFIRM YOUR ORDER WITHIN 48 HRS  WITH A DATE THAT YOU SHOULD EXPECT US TO SHIP YOUR ORDER.  WE WILL ALWAYS CLEAR UP 
ANY QUESTIONS OR SITUATIONS THAT MIGHT OCCUR WITH YOUR ORDER AT THAT TIME.  
ON THOSE RARE OCCATIONS  WHEN POSTAGE MAY BE  HIGHER THAN CHARGED WE WILL LET YOU KNOW IF THERE IS ANY ADDITIONAL POST CHARGES BEFORE SHIPPING. 
THE ONLY SURPRISE WE WANT YOU TO HAVE IS THE DELIGHT IN HOW WONDERFUL OUR PRODUCTS ARE!
 
PLEASE NOTE WE HAVE CAREFULLY CALCULATED OUR SHIPPING TO REFLECT  Canadian Dollar Costs..

We generally ship within 48 hrs of confirmation of order, anywhere in Canada. Please note that our shop is generally closed on weekends as  we do markets and festivals on the weekends but we will contact you on the next business day.                                                                        
Please contact us as we will be happy to assist you with your order.
We  always ship Canada Post Expedited.  If you would prefer another 
form of shipping  please let us know in the comment section of our shopping cart and we will email  you.

Canadian Expedited Features:
• Delivery confirmation (no charge option - always included)
• On-time delivery guarantee when delivery confirmation is selected (which we always do)
• Coverage against loss or damage of $100 included
• Additional coverage available for $1.00 per $100.00
Delivery Standards: Expedited Parcel delivers the next business day locally, 1 to 3 business days regionally, 
and 2 to 7 business days nationally between major Canadian centers. Please note 
some rural areas of Eastern Canada may experience a longer ship time. Generally 
delivery times are 1 day within the Southern Interior of BC, 2 days to 
Vancouver, the Lower Mainland and Fraser Valley, the Sunshine Coast, many points  on Vancouver Island and major centers in Alberta, 3 days to Saskatchewan, 5 days  to major centers in Ontario and Quebec.

Ordering & Payment  information
Our website uses the Paypal shopping cart in Canadian  currency. 
Paypal is a secure way of making payment on the Internet. 
If  you are not a member of Paypal,  our shopping cart can still accept payment using most major credit cards... please read information below. If you would like to use another form of payment please contact us by email to place an order  and make arrangements for payment.

Not a paypal member? 
No problem. We choose to use the Paypal 
shopping cart so that you can shop in Canadian dollars, but you do not have to be a member of Paypal to make a payment. 
 Use any of the cards listed above. 
 Simply follow the directions at the checkout and the shopping cart will walk you  thru it. Still need help? Please contact us and we will be happy to help you.

Exchanges & Returns

Exchanges  
 If  we make a mistake with your order or we have sent the wrong product we will be happy to  exchange the item at our cost including shipping  charges.

If you have any  concerns regarding this information, please contact us.